TECH SUPPORT
A website can experience a variety of issues, from broken contact forms to server errors. That’s why website maintenance pricing includes technical support from your provider. With this service, your team can forward site issues for your provider to fix.
In most cases, service agreements specify turnaround times for issues.
As an example, a basic website maintenance pricing package may include a turnaround time of five business days while a premium plan offers a turnaround time of two business days. Expect to pay more if you want a faster turnaround time.
Before your partner with a provider, review their turnaround times and make sure they meet your company’s needs. You may have to find another provider or opt for a higher-priced plan to match your standards if they don’t.
It’s essential to remember, as well as to explain to company decision makers, that tech support is critical. With professional assistance, you ensure the functionality of your website. Without tech support, it’s up to your in-house team to fix difficult situations, like broken shopping carts, quickly.
E COMMERCE SYSTEM SUPPORT
If you’re an eCommerce business, then you understand the essential role of your payment system. Without your payment system, it becomes impossible to accept, process, and fulfill orders, which decreases your revenue severely.
That’s why eCommerce system support is essential for your company.
Depending on your provider, they may look at tech support and eCommerce system support separately. That means your business needs to pay for tech support, plus eCommerce system support to keep your website operational.
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